FAQ

 Frequently Asked Questions

📦 How long does shipping take?
We offer fast, tracked shipping. Orders are typically processed within 1 business day and delivered within 2–3 business days, depending on your location.

🔁 What is your return policy?
You can return any item within 14 days of delivery for a full refund, provided it's in its original condition. Visit our [Shipping & Returns](/pages/shipping-returns) page for more details.

 🛡️ Do your products come with a warranty?
Yes! All devices from MA-TECH come with a 06-month warranty covering hardware defects and malfunctions.

 💳 What payment methods do you accept?
We accept all major credit/debit cards,Easypaisa, Jazzcash, Nayapay, Sadapay and other secure checkout options including COD-(CASH ON DELIVERY)

 🔄 Are your products new or refurbished?
We sell both brand new and certified refurbished phones and tablets. Each product page will clearly state the condition.

📧 How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and link.

🧾 Can I cancel or change my order?
Orders can be changed or cancelled within 24 hours of placing them. Please email us at orders.matech@gmail.com or WhatsApp us at +92 321 26279065.